Customer Management

Benefits

01

New revenue

Easy-to-use tools for efficient order creation, viewing and process tracking.

02

Efficiency

The overall solution suite is created and further developed as a service.

03

Ease of use

The solutions are designed to work with other parts of the system.

04

Visibility

Service KPIs are easily available online and reviewed periodically.

Customer Management

Features

Download Service Catalogue PDF

Point-Of-Sales Channels (Direct & Indirect)

Enable order creation through stores. They provide an easy way of capturing new orders and providing customer support.


Web-Shop Sales Channel

A way for capturing new orders 24 hours a day, 7 days a week. The channel can also be used to steer traffic to point-of-sale locations.


Telesales Channel

Enables order creation through telesales and customer care agents. It provides an easy way of capturing new orders and providing customer support.


B2B Order Entry

Makes entering large orders easy for sales representatives, enabling smooth order handling and approval for medium and large business customers.

Self-Service

Provides the customers a way to view and manage personal information. It enables upselling and improves satisfaction while reducing customer care calls.


Customer Information Management

Enables management of all customer and contact details. It enables efficient customer service and provides opportunities for upselling.


Customer Notification

Enable notifications on important events to be delivered to customers via SMS and email.

 

For Business Inquiries



Hall of Fame

"Working with Qvantel is simple and straightforward. They are always there when we need them.”

DNA Group is a telecommunications company offering high-quality voice call, data, mobile and digital television services using the latest technology.

In Finland, its customers include private users, corporations and other organizations. DNA Group launched its operations on 1 July 2007, and its turnover in 2010 was EUR 690 million.

“Working with Qvantel is simple and straightforward. They are always there when we need them.”

Vesa Savolainen,
Director, DNA

Hall of Fame

How to go from scratch to full service roll out in less than 6 months?

Challenge
How to go from scratch to full service roll out in less than 6 months?

Solution
Yoigo outsourced all of its billing related business processes to Qvantel including hardware platform, business support platforms and operational personnel.

Results
Record breaking 150 days delivery time for complete 3G billing environment with prepaid and postpaid convergence.

“Working together with Qvantel we have created a unique mix of effective, fast evolving, business oriented and durable solution. It’s concept is providing for swift response to business needs while maintaining the quality of operations. In short, operational readiness at an enjoyably high level with our costs under control.”

For Business Inquiries



All Qvantel’s services are visible in the daily work in the following concrete ways

Real people provide dedicated expertise in customer teams as an extension to customers’ own teams. They handle the planning, execution and quality management for operations.

Visualization presents real-time view to KPIs (defined with customer) through dashboards. Qvantel also provides analytics and reporting services for the customer to stay on the pulse on the direction and trends in the business.

Web UI based BSS Tool-box makes managing the services easy and flexible.

Our BSS Service Suite provides software solutions as a service frees customers from IT work.

Governance provides dedicated operational and steering meetings with customers.

Expertise is provided whenever new needs arise. Our consulting services are always there to help.

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