Resources & Events

Technical customer care, agentic AI and measuring customer network experience are just three of the advances in AI and customer engagement in telecoms. Find out what this means for CSPs.

Enterprises spend $1.16 trillion on technology services. That’s 5X more than they spend on core telecoms services. The GSMA forecasts that CSPs can get $400 billion of new revenue by entering the enterprise technology solutions market by selling new beyond connectivity technology solutions and services. Read this guidebook to find out about the changes in BSS that can help turn this opportunity into revenues.

Find out how Qvantel Flex BSS for Fibre provides telco-grade performance with no/low code enabled agility to drive growth and deliver the best digital experience possible.

Find out what network APIs are, why they're important and why many CSPs are turning towards API Hubs to manage and monetize APIs.

Listen to this on-demand Qvantel and AWS webinar to see how AWS Outposts enables CSPs to comply with local data processing and data residency requirements.

Replacing legacy systems is still the biggest barrier to transformation. A digital overlay approach solves this problem by providing a layer between end users and legacy stacks.

This webinar with Qvantel and Alvatross provides ideas as to how broadband operators can deliver the best digital experience, open new revenues and move beyond differentiation based on network speed.

Download this paper from Qvantel and Nokia to find out how CSPs can monetize 5G experiences, why CSPs are investing in SaaS, and how CSPs can accelerate the rate of innovation with the use of SaaS and no/low code

IoT represents a significant opportunity for CSPs to increase beyond connectivity revenues. There are many options for CSPs to play a bigger role in the IoT value chain and increase revenues. Read this paper to find out more.

Fibre operators have invested heavily in building networks and now they want to make money from their networks by attracting new customers, providing the best possible experiences and increasing revenues by offering a variety of services beyond connectivity. Read this white paper to find out more.

The majority of calls to customer care in telecoms concerns network or service issues. Many of these calls go unresolved as care agents don’t have the tools or the expertise to answer such questions. Qvantel has teamed up with AI specialists Tupl to fix this. Download the Qvantel-Tupl paper to find out more.

Qvantel Flex BSS is a fully convergent BSS that uses no/low code to deliver new levels of agility for CSPs. It supports all customers, all services and provides a platform for growth for CSPs.

91% of CSPs say they miss out on new business opportunities as they can't launch new services and offers quickly enough. Accelerating time to market is a key driver for the growth of low code monetization and BSS solutions to enable CSPs to increase revenues from 5G services. Find out more from Qvantel and Nokia in this video.

Find out how Qvantel Flex BSS for B2B delivers a digital-first experience for B2B customers and opens up new beyond connectivity revenue streams for CSPs.

MVNOs are going beyond their traditional operating models to enter new markets and develop new opportunities. Read this white paper from Qvantel and Nokia to find out what the new opportunities are for MVNOs and how they can be more agile in order to react faster to customer and market advances.

38% of calls to customer care in CSPs are about billing and pricing-related issues. As CSPs enter new markets and sell more 'beyond connectivity' digital services, underperforming billing systems will struggle. Read this guide to find out how Qvantel Flex Billing Service provides consistent, carrier-grade, accurate billing and enable CSPs to bill for anything – from telecom services to any digital services as well as physical products.

The majority of customer care calls to mobile CSPs are not resolved on the first call, and many care calls are abandoned before the customer even gets to speak to an agent. With leading analysts like McKinsey forecasting Generative AI enabling productivity gains of 15-40% in customer operations, many CSPs are looking at using Generative AI to help with customer care. This white paper discusses the benefits of using a AI Co-Pilot approach to improve customer care performance.

5G SA offers an opportunity to move from providing 'best effort' connectivity to guaranteeing speed and latency rates with network slicing. This opens new opportunities for CSPs to sell more digital services backed up with SLAs. Download this white paper to find out how to turn these new opportunities into revenues.

TM Forum surveyed CSPs to find out where they are investing in order to increase agility and accelerate time to market. As well as looking at what steps CSPs are taking in order to open new opportunities it also highlights the emergence of no/low code configurability as the ‘next big thing’ in BSS.

CSPs are expanding their offers to B2B customers to generate new revenues. Yet some are being held back by legacy systems and ever-increasing technical debt. Download this white paper to read about 11 real-life examples of new services beyond connectivity that CPSs are selling to their B2B customers, how BSS needs to change to help CSPs develop new B2B revenues, and how technical debt can be reduced with a low-risk BSS migration strategy for B2B customers.

As 5G evolves how CSPs run their business will also evolve. They will have more offers, more partners, more processes and they will need to significantly reduce the time and cost it takes to get new offers developed, deployed and monetized. This will drive change in BSS and how CSPs use BSS to develop new revenues and provide a personalised experience for all their customers.

While some CSPs have launched metaverse platforms, most are still working on new ideas on how they can monetize the metaverse beyond providing connectivity. Download this white paper to read about the current metaverse offers from some CSPs, the short and medium term evolution of the metaverse, and how CSPs can extend new 5G business models to monetize the metaverse.

One of the major obstacles in monetising new 5G use cases and entering new markets is legacy systems. This is why CSPs are implementing new BSS and monetisation stacks specifically for 5G. Download this white paper to learn how a pre-integrated 5G SA core, monetisation system and BSS can accelerate 5G monetisation—from concept to cash.

This CSP carried out a BSS transformation replacing multiple legacy stacks. It is now one of the leading CSPs in their country with market leading NPS.

As CSPs enter new markets and develop new use cases, this paper from Qvantel and Nokia highlights opportunities for CSPs in five vertical markets. It discusses ten real-life use cases in these markets, and the impact that 5G, new markets and new use cases will have on monetization and BSS.

This Tier 1 CSP is the largest operator in a major Asian country and has over 70 million active subscribers. Read this success story to learn more about the operator's journey from a telecoms operator to a digital operator whose customer base consists largely of digital natives 25 years old or younger.

As CSPs move beyond connectivity, how they are using BSS is changing to reflect their new strategic goals. Download this white paper to learn how the use of BSS is changing to support various areas such as hyper-personalisation, convergence, experimentation with new 5G use cases, and use of no/low code to delivery agility.

SMEs make up the vast majority of B2B customers, but in many cases they still have to go through a call centre when engaging with their CSPs. This is costing SMEs and the CSPs time and money. Download this white paper from Qvantel and MATRIXX to learn how to move from ‘call now’ to ‘buy now’ for sales for new SME customers, how to develop a roadmap for digitalisation of B2B customers – starting with SMEs, and what the 5 drivers for change in the B2B market are.

Martin Morgan and Roland Leners talk about how a digital-first approach delivers a better customer experience for fixed broadband customers.

An integrated BSS /OSS platform designed for fixed fibre and broadband operators. Digital-first system enables fibre operators new levels of agility to deliver the best digital customer experience.

Learn about new subscription models, the move from product line billing to converged billing to cloud billing, and how CSPs and their partners can build value for customers in the subscription economy.

Find out how a no/low code approach can deliver unmatched levels of agility and how CSPs can harness this agility to innovate and take center stage in the 5G value chain

In order to enable CSPs to experiment with new 5G business models, offers, and processes, a no/low code approach to monetization and BSS is needed. Join this webinar with Qvantel and Nokia to find out why no/low code massively reduces software change timescales and costs and is a no brainer for 5G monetization and BSS.

View this webinar to hear from WINDTRE CTO, Benoit Hanssen on how to re-write the rules of engagement and create a successful digital-first service provider.

Qvantel carried out six BSS transformations for this global telecoms group. This group's CSPs are now some of the leading digital operators in the world and provide a wide range of 'beyond connectivity' digital services to their customers.

The joint Qvantel and Nokia digital monetization solution is built using Nokia’s Convergent Charging and Qvantel Flex BSS. The no/low code foundation provides the next level of agility that service providers will need to grow in the 5G economy.

Qvantel delivered a full digital transformation for this major European Telco. The offering includes B2C & B2B for both post and prepaid. Read more about Qvantel's solid track record that includes one of the biggest single-shot migrations in European telco history.

Very Mobile, a digital sub-brand of Wind Tre, was launched in February 2020. It provides advanced zero-human-touch onboarding with video authentication and eSIM through its real-time BSS architecture with open APIs. The operator's highly automated and cost-optimal service model allows significant savings versus traditional managed services. Click to read more.

Read about DNA Finland's BSS transformation to enable growth of data usage, ARPU, and service revenues

Read about 20 operator use-cases that showcase the success of digital sub-brands

Qvantel transformed the BSS for this tier 1 CSP and provided the foundation for them to become a digital operator. This operator is now growing twice as fast as its competitors.

Learn how no/low code BSS is driving the evolution of BSS and delivering new levels of agility to service providers

Find out from Qvantel, Nokia and AWS how to generate new revenues in the 5G economy

Learn how to remove the legacy headache from BSS transformation by using sub-brand Digital BSS as a parallel stack

Learn how service providers are going digital first with second brands

Find out why the traditional approach to BSS is no longer fit for purpose and what the new alternative is for the digital and 5G eras

This whitepaper briefly outlines the need for digital transformation, provides examples of the KPIs different telcos use to measure that transformation, and outlines the necessary features of a transformation strategy as well as the IT solutions needed to effect it. Finally, it reviews the various models telcos use to migrate from their legacy systems to modern transformed systems to enjoy the business, technical, and customer benefits of the transformation.