DNA Group is a telecommunications company offering high-quality voice call, data, mobile and digital television services using the latest technology.
In Finland, its customers include private users, corporations and other organizations. DNA Group launched its operations on 1 July 2007, and its turnover in 2010 was EUR 690 million.
On 23 Feb 2018, Qvantel signed a multi-year service contract extension with the Finnish telecom operator DNA Ltd. Following the recently signed accord, Qvantel will provide and support all of the BSS solutions of DNA with Qvantel Digital Business Support System as a Service (BSSaaS).
DNA operates in the highly competitive Finnish market, which is characterized by very high mobile terminal penetration, unlimited data plans, and advanced customer base with elevated expectations for digital customer experiences in all steps of the customer journey. To compete in markets like this, operators need to pay attention to business efficiency with competitive BSS cost base and focus on a high level of automation. They also need agility of business for staying on the edge of customer expectations, the ability to rapidly react to competitor’s moves, and to be able to meet, exceed and carefully monitor customer satisfaction across the customer touchpoints.
DNA Ltd.’s Chief Information Officer Janne Aalto say, “Co-operation with Qvantel gives DNA a flexible and trusted model of co-operation, which is of paramount importance when responding to customers’ ever changing and increasing expectations in a very competitive market place. Moreover, we are happy to rely on Finnish expertise whenever possible.”
Jukka Heiska, Qvantel’s Chief Sales and Marketing Officer, says: “We are thrilled to strengthen our relationship with DNA and help DNA to meet its vision for digitalization. We are committed to their success and growth through the enhancements of the digital customer experience and entry into new lines of business. Our customers’ success is #1 in our agenda and this long term partnership is proof of joint success with Qvantel’s Digital BSSaaS.”
“Working with Qvantel is simple and straightforward. They are always there when we need them.”