Qvantel Flex BSS - Accelerating Innovation
Qvantel Flex BSS is the next evolution of BSS. Through the use of no/low code Qvantel Flex BSS gives greater flexibility to CSPs through the design principle of configuration over customisation. It takes agility to the next level and enables CSPs to maximize the return from new opportunities and deliver the best customer experience possible.
Built using open, cloud-native, and microservices-based technology, Qvantel Flex BSS redefines how CSPs can run their business and operations for a new level of agility, faster time to market, and flexibility to adapt to changing business needs.
Qvantel has successfully delivered the world’s biggest digital transformations of mobile operators and is proud to be a business partner with some of the world’s most innovative CSPs. Our track record includes:
- Providing the world’s largest transformation of a mobile operator: Migrating 120M customers, legacy BSS consolidation, and enabling the CSP to become the country’s leading mobile operator and #1 digital company.
- Providing the business agility to enable DNA to have the highest mobile data usage in the world and rising ARPUs. Find out more (link to form to download DNA case study).
- Working with Very Mobile to provide the digital-first approach that results in higher customer satisfaction and is driving one of the highest growth rates in one of the world’s most competitive mobile markets. Find out more (link to form to download Very Mobile case study).
CSPs use Qvantel Flex BSS to deliver agility for mobile, fixed, and content/TV services. Flex is built to support multiple lines of business and enables CSPs to provide convergent offers. A single sales and CRM toolkit and a convergent product catalog delivers a single view of the customer for all services and provides convergent billing and revenue management. Plus the agile design of Qvantel Flex BSS enables CSPs to add new lines of business as separate offerings and as part of convergent offers.
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Generative AI - Enabling CSPs to Deliver a Better Customer Care Experience
The majority of customer care calls to mobile CSPs are not resolved on the first call, and many care calls are abandoned before the customer even gets to speak to an agent. With leading analysts like McKinsey forecasting Generative AI enabling productivity gains of 15-40% in customer operations, many CSPs are looking at using Generative AI to help with customer care. This white paper discusses the benefits of using a AI Co-Pilot approach to improve customer care performance.
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