CSPs are looking to expand their range of offers to B2B customers in order to generate new revenue streams. This paper shows how CSPs can use AI-driven BSS, digital twin and autonomous networks to create, validate, sell and assure guaranteed connectivity which provides the foundation for innovative B2B solutions. It also reviews how AI-driven BSS and model concept protocol (MCP) can accelerate the B2B sales process and how testing and assuring services on autonomous networks can drive new upselling opportunities to B2B customers.
Technical customer care, agentic AI and measuring customer network experience are just three of the advances in AI and customer engagement in telecoms. Find out what this means for CSPs.
The majority of calls to customer care in telecoms concerns network or service issues. Many of these calls go unresolved as care agents don’t have the tools or the expertise to answer such questions. Qvantel has teamed up with AI specialists Tupl to fix this. Download the Qvantel-Tupl paper to find out more.
The majority of customer care calls to mobile CSPs are not resolved on the first call, and many care calls are abandoned before the customer even gets to speak to an agent. With leading analysts like McKinsey forecasting Generative AI enabling productivity gains of 15-40% in customer operations, many CSPs are looking at using Generative AI to help with customer care. This white paper discusses the benefits of using a AI Co-Pilot approach to improve customer care performance.
