Seminar – The successful CSP turns Customers into Fans

WHEN
26 May,
09.00-14.30
WHERE
Sheraton Hotel,
Tegelbacken 6, Stockholm
REGISTRATION
Ann Svedeby at
asvedeby@tibco.com

 

AGENDA

09.00 – 09.15 Introduction & Welcome – TIBCO/Qvantel

09.15 – 9.50
The Next Generation CSP’s: Colin Orviss – Founder – http://Parhelion-GCA.com

The Next Generation CSP’s is to extract value from the vast amount of data that is available and making it relevant to the recipient by using real-time technology. CSP`s must become a business agile and smart data informationEnablement company in order to be competitive. Colin will discuss there topics and present ideas and experiences garnered from his strategic transformation activities with CSP’s in over 50 countries.

09.50 – 10.35
BSS as a Service – Focus your business and reduce cost:

The Telco market is pushing the operators for better customer experience and improved efficiency. To enable clear business focus, the BSS support can be improved and simplified by using external domain experts, who can not only reduce the expenses, but also keep the agreed levels of service and provide a platform that meets the future needs of being the information Enablement Company.

Sami Ylä-Jussila at SALT. (former Orange Switzerland) will present real-life CSP experiences and describe how they have simplified their BSS Support through Business Transformation.

10.45 – 11.00 Coffee

11.00 – 11.45
Next Generation Connectivity – The Customer Aware Network: Iain Hartfield, CSP domain expert at TIBCO Software. The next generation of Networks will act as an extension of your BSS/OSS in real-time. By understanding the Customer`s need in real-time and taking immediate actions to serve them better is now reality. With information about position, call patterns and available services you can improve your Customer experience, take more intelligent actions to reduce chirn and provide offers that have not been possible with older technology options.

11.45 – 12.30
Live Demo – Next Generation Analytics – The Business enabler for next generation CSP’s: Mattias Joensson, analytics Domain Expert TIBCO Software.

The vast amount of data that is available for a CSP along with a new generation of Analytical tools that are now available, a CSP can predict what Customers will do next. If their predictive action is not in your favour, taking action before it happens to churn and generate the best possible outcome for you and your customer.

12.30 – 14.30
Networking Lunch in focus groups

Table 1 : Executive Interactive Roundtable: Facilitated by Colin Orviss & Mary Whatman – Founders Parhelion-GCA

Table 2 : BSS as Managed service: Facilitated by Liisa Grant, CEO Qvantel Oy

Table 3 : Customer Aware network and Analytics: Facilitated by Iain Harfield CSP Domain expert and Mattias Joensson Analytics Domain expert TIBCO Software

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