Helsinki, Finland – Qvantel has signed a multi-year service contract extension with the Finnish telecom operator DNA Ltd. Following the recently signed accord, Qvantel will provide and support all of the BSS solutions of DNA with Qvantel Digital Business Support System as a Service (BSSaaS).
DNA operates in the highly competitive Finnish market, which is characterized by very high mobile terminal penetration, unlimited data plans, and advanced customer base with elevated expectations for digital customer experiences in all steps of the customer journey. To compete in markets like this, operators need to pay attention to business efficiency with competitive BSS cost base and focus on a high level of automation. They also need agility of business for staying on the edge of customer expectations, the ability to rapidly react to competitor’s moves, and to be able to meet, exceed and carefully monitor customer satisfaction across the customer touchpoints.
DNA Ltd.’s Chief Information Officer Janne Aalto say, “Co-operation with Qvantel gives DNA a flexible and trusted model of co-operation, which is of paramount importance when responding to customers’ ever changing and increasing expectations in a very competitive market place. Moreover, we are happy to rely on Finnish expertise whenever possible.”
Jukka Heiska, Qvantel’s Chief Sales and Marketing Officer, says: “We are thrilled to strengthen our relationship with DNA and help DNA to meet its vision for digitalization. We are committed to their success and growth through the enhancements of the digital customer experience and entry into new lines of business. Our customers’ success is #1 in our agenda and this long term partnership is proof of joint success with Qvantel’s Digital BSSaaS.”
Qvantel is leading Digital Acceleration for Telco Operators with our pioneering cloud-based Business Support System as a Service (BSSaaS). We help Communication Service Providers (CSPs) maximize their business efficiency, provide exceptional customer experiences, and reduce operational costs – with results of up to 80% reductions in BSS OPEX.
Qvantel is a a privately held company with over 1000 employees with offices in Finland, Colombia, Estonia, India, Italy, Singapore, Spain, Sweden, Ukraine, and USA. Qvantel is listed on London Stock Exchange’s 1,000 Companies to Inspire Europe 2017.
DNA Plc is a Finnish telecommunications group providing high-quality voice, data and TV services for communication, entertainment and working. DNA is Finland’s largest cable operator and the leading pay TV provider in both cable and terrestrial networks. For DNA, the key area for growth in corporate business is the new way of working, independent of time and place, facilitated by smart terminal devices, diverse communications services and rapid connections. In 2017, DNA recorded net sales of EUR 886 million and an operating profit of EUR 124 million. DNA has more than 3.9 million subscriptions in its fixed and mobile communications networks. The Group also includes DNA Store, Finland’s largest retail chain selling mobile phones. DNA shares are listed on Nasdaq Helsinki Ltd. For further information, visit www.dna.fi or follow us on Twitter @DNA_fi and Facebook.